Delegating Trust: An Argument for
an “Ingredients Label” for News Products by Mark Schneider, October 2005
Despite the fact that there are no secret
handshakes, no Masonic rites or other esoteric indications denoting
membership in the society of journalists, a bond of unexamined trust
exists among them.
This bond is not a very strong one, because in the subculture they
inhabit, a sceptical frame of mind is highly valued. All truths
are subject to examination (or at least that is a highly-favoured
conceit). What remains largely unexamined is an enormous, unmapped
territory in which reporters freely appropriate the work of each
other, rarely with attribution. A consensus view of the general
state of the world is thus adopted without much thought about it.
Here’s a microscopic view of how it happens: a reporter reports,
and other reporters notice or are assigned a follow-up. Sometimes
errors are encountered. But often, in the need to “advance”
the story, a new chapter is simply written, and the original story
becomes a canonical piece of general knowledge.
This is especially evident when the source story comes from a respected
news organization or news service, such as Reuters, CP or is distributed
by a syndication network such as CBC’s ENS, or CTV’s
DNS.
News editors for the most part rightly assume that if the originating
producer is credible, the story is credible. One might view this
as a kind of “delegated trust”, obviating the need for
fine-grained fact-checking or re-interviewing news sources. It certainly
saves a lot of time and money. And for the most part, this shared
universe of trusting belief rarely creates embarrassment for its
members.
But that alone is not evidence that this society
of journalists actually “gets it right.” Since there
are no other competing social structures that produce a comparable,
timely, and popular stream of intelligence about the events of daily
human life, the overall veracity of the news stream largely goes
unchallenged. And this lack of competition – added to the
tendency of journalists to trust one other – only deepens
the epistemological frailties of our global news reporting network.
MARK SCHNEIDER is a senior journalist with 25 years experience.
He was CTV National News’ first “Internet Guru”.
For four years he hosted Digital Desk, a daily national news segment
on NewsNet, CTV’s headline news channel. He was also New Media
Advisor to the President of CTV, its first New Media Senior Editor,
and built CTV’s first website. In 1998 he was a founder of New
Media BC, a pre-eminent trade organization representing an
industry with annual revenues in excess of $1 billion generated by
more than 350 companies.
Prior to coming to CTV, Schneider was
bureau Chief in Ottawa for BCTV between 1989 and 1994. He was a
senior reporter for CBC Television and a broadcaster for CBC Radio.
His work appeared on many network shows, from The Journal
to Sunday Morning and As It Happens.
He won three CanPro awards including its prestigious Show Case award
in 1992, as well as awards from the BC Association of Broadcasters.
In 1995 and 1996, he was awarded Gemini nominations in Best Reportage
and Best Information categories.
Unfortunately, these problems
are worsening as a consequence of the proliferation of news sources
and the availability of vast amounts of generic news distributed
on the Internet.
Increasingly, news services such as Reuters and ITV are commissioning
the work of freelancers, especially in remote areas. Who are these
freelancers? What are their bona fides? As a reporter working for
a small news operation, say in Prince George, B.C., can I call these
freelancers to verify their sources and the validity of the people
they interview? Most news managers would see this as an absurd waste
of time and money. Even if the source of the material is highly
reputable, such as ABC’s NewsOne syndication service, “end-user
journalists” do not have the luxury or latitude to do their
own fact-checking.
Non-traditional news tipsters and emerging content
providers, such as bloggers and photo-enabled, mobile phone users
with a taste for capturing catastrophe, add to the stew of news-like
stuff. The fact is that stories are now being pieced together, quilt-blanket-style,
by editors and reporters with too much to choose from and too little
time for vetting.
To meet these problems, the news industry is turning
to computerized Content Management Systems (CMS) to catalogue and
manage these “assets” and move them into production
assembly lines.
In 2000 - 2001, ABC News began developing a powerful
digital media gateway, to overcome a growing bottleneck of incoming
and outgoing material. Over the years it had built up a sophisticated
news feed service that distributed (via satellite) raw video, cut
news stories and production sheets. There were multiple daily feeds,
faxes, schedules, etc. And it wasn’t just news content –
networks and their affiliates also had to move advertising spots,
movies, stock footage, and the like. Until recently, all of this
content was analogue – which meant multiple handling by recording
and transmission engineers, machinery with moving parts like tape
recorders and playback decks. The machinery was very expensive to
maintain, and difficult for the content people to access.
The introduction of Digital Media Gateways, like Pathfire, began
to control that flood. By either digitizing analog material or creating
content in native digital formats, this material was much more easily
distributed by satellite and downloaded into a form where the content
folk could access it with minimal intervention. The next step –
eliminating expensive satellite transmission – was made possible
by high-capacity networks using Internet Protocol (IP) to distribute
all this content. ABC NewsOne began a test of an IP network in 2001,
allowing news producers to receive the feeds directly on computers.
Instead of having to wait for a satellite feed to be down-linked,
recorded by technicians, and delivered on tape at specific times,
producers could access “thumbnails” of feeds (in low-resolution
format) directly from their desktops, whenever the material was
ready. Hi-resolution versions can now be downloaded exactly the
same way.
For a reporter, the initial impact was liberating. She no longer
had to wait for a fax to announce the "feed time" -- when
a run of syndicated stories would be transmitted by satellite and
then down-linked to the control room. For there, it would have to
be recorded on a Video Tape Recorder that could only be operated
by a skilled technician, who would then dub it and (hopefully) call
the reporter when it was done.
The Pathfire system completely collapsed this
complex, news production line. The reporter could now simply wait
at her workstation and see the roster of coming stories from ABC.
Included would be the production details, including running time
of the item, potentially a text introduction, and the names and
titles of those interviewed.
Clicking on a thumbnail of an item would launch a Windows Media
Player (WMP) on her desktop and a low-resolution version would play.
Another click and she could route the data stream to a robot video
encoder which would "fetch" the hi-resolution version,
and automatically make this available to the edit suite.
The downloaded story could thus be cut apart, and useful elements
included in a local version. Since most news organizations subscribe
to multiple news services, digital media gateways have now made
it possible to create journalistic amalgams (“meltdowns”
as they were called) in which very little original material might
be required.
The recursive nature of this process is immediately apparent. Since
some of the syndicated material was similarly culled from a multitude
of sources, the end product was really an “amalgam of an amalgam”.
Try then to trace the delegation of trust in such a system.
Currently there is no convenient way to signal to the news consumer
how the material they receive was collected, no way to indicate
the bona fides of the originating collector and no way to validate
what has been included and excluded in the final product.
This delegation of trust is forced on the unsuspecting
news consumer, with no discussion and of course, no real debate
about this system. Another way to view this is to consider that,
unlike the food we consume, with laws insisting on the strict labelling
of ingredients and the provision of nutritional information, consumers
digest our news products largely in the dark.
And yet it is possible to imagine ways to
rectify this situation, without going the route of official regulation.
Good newspapers often attribute (either in the byline or in a footnote)
when “files” from other sources have been used. This
is a useful piece of information for the news consumer, and it is
even possible, if one has a sharp eye, to discern what the file
material is likely to be.
However this is a practice rarely used in broadcasting or in online
journalism. According to the Law of Delegated Trust, the publisher
of material gathered from trustworthy proprietary sources (such
as CP, AP, UPI, Reuters, ITV, etc.) assumes that all material thus
received has previously been certified as accurate according to
accepted journalistic practices.
In no case that I am aware of – except for those rare times
when a news syndication service has transmitted an egregious error
– do news organizations routinely explain the way this works
to their consumers.
The consumer has no idea that this law exists. There is no rule
of disclosure that is accepted industry-wide. There is no label
on news products to inform the consumer of the “ingredients.”
When there is no system to inform or disclose accepted but hidden
news practices to consumers, the news practices themselves suffer,
and the risk of a catastrophic “meltdown” of trust becomes
inevitable.
With the increasing dependence on digital networks for the collection
and distribution of news products, the industry must develop a way
to certify their output, in the same way that many other industries
are doing.
For example, in the lumber industry, a variety of “forest
certification” measures to prevent over-logging or logging
of old growth forests are being implemented by governments, end-users,
and organizations. Lumber produced under strict guidelines are stamped
with a seal of approval. Retailers and consumers are thus reassured
that their purchases are as sustainable as possible. The same is
true for organic and “fair-trade” produce.
Can news be certified? Can we include in our journalism information
about the way we collect and report information? These are questions
that beg a wide and noisy conversation.